We know that long documents written in legalese can be boring and confusing, so here’s a quick summary of the key points. Just be aware that the full text of the Terms and Policies is what applies to your ticket order, not the following summary. These quick bullets points are provided solely for your convenience.
- Tickets may be above face value.
- All sales are final; there are no refunds, exchanges, or cancellations.
- If an event is postponed, your tickets will be viable for the date of the postponement. (No refunds are issued for postponed events.)
- If an event is canceled, you will be refunded for the ticket price, minus shipping charges.
- We are not responsible for lost or stolen tickets, travel expenses, nor any personal or uncontrollable situations caused by third parties and/or weather which prevents your event attendance.
Terms & Policies
This Website (‘SITE’) acts as a marketplace, an intermediary between buyers (“You”) and ticket sellers (‘TICKET SELLERS’) to facilitate the purchase and sale of event tickets. The TICKET SELLERS refers to Dan Lok Business Group Inc. (the “Company”) or a subsidiary or affiliate of the Company (together with the Company, the “We”). By using or visiting this SITE or purchasing tickets in any manner from the SITE, you expressly agree to abide and be bound by these Terms and Policies, as well as all applicable laws, ordinances and regulations.
- ALL SALES ARE FINAL; there are no cancellations, returns, or exchanges.
- IF AN EVENT IS CANCELLED, you will be given a full refund minus any delivery charges if the tickets have already been delivered.
- IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.
- ABOVE FACE VALUE, Ticket prices may be above ‘face value’ listed on the ticket (they may also be below ‘face value’).
- We are not responsible for lost or stolen tickets, travel expenses, nor any personal or uncontrollable situations caused by third parties and/or weather which prevents your event attendance.
The following are the rules (‘TERMS’) that govern use of the SITE by any user of the SITE (‘USER’). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS SITE may terminate USER’S access to the SITE, bar USER from future use of the SITE, cancel USER’S ticket order, and/or take appropriate legal action against USER.
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER. If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER’s order (hereinafter known as ‘FULFILLER’) for a refund. The FULFILLER may require USER to return the supplied tickets at USER’s expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER’s bank, if any, are not covered by SITE or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place.
Above Face Value SITE and TICKET SELLERS may not directly affiliated with any performer or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
Orders placed through SITE will be fulfilled the FULFILLER. Contact information will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact email@example.com to retrieve information about the order. USER should carefully enter all required information when submitting an order. USER is responsible for any errors made when entering their information, errors may result in issues such as a delay in delivery of tickets notification or in cancellation of order.
Pricing All prices are in United States Dollars (USD) unless otherwise specifically stated. SITE cannot confirm the price for any products or services purchased on the SITE until after an order is completed by USER. Despite SITE’S best efforts, a small number of products and services listed on the SITE may be priced incorrectly. If the FULFILLER discovers the actual correct price is higher than the stated price, the FULFILLER will either complete the order at the original stated price, contact USER to inform them of different price with an option to purchase, or cancel USER’S order and notify USER of such cancellation.
Schedule of Fees and Charges The price charged to USER’s credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, obtaining tickets on behalf of USER and other costs associated with the fulfillment of USER’s ticket request. Total: Entire amount charged to USER, including each ticket’s price as set by the FULFILLER and Service Fee.
Taxes TICKET SELLER is responsible for keeping abreast of all changes to the tax withholding requirements and amounts in the various tax jurisdictions where TICKET SELLER sells tickets, for determining whether any taxes are due for any tickets sold and for collecting and remitting such taxes in accordance with applicable law. TICKET SELLER shall include any applicable sales, use, excise, service and other taxes in the ticket price.
- Credit Card Charges USER’s credit card will be charged by the FULFILLER responsible for fulfilling their order and not SITE. If USER has any questions about charges on USER’s credit card statement, USER should contact SITE at firstname.lastname@example.org or direct USER’s question to FULFILLER responsible for completing the ticket order.
- Security of Card Holder Data SITE and or FULFILLER are responsible for the security of the cardholder data that SITE and FULFILLER are in possession of or otherwise stores, processes, or transmits on behalf of the USER.
International Purchases Ticket purchases placed by USER may be subject to delayed processing. SITE recommends that any USER placing an order on the SITE from outside the North America. contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds. Neither SITE nor FULFILLER shall be responsible for delays, holds, or any extra fees associated with placing an International Order.
Disputed Charges By placing an order, USER authorizes SITE to charge USER’s method of payment for the total amount, which includes the ticket price and service fees, and any other optional services USER agrees to purchase. If USER disputes a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, SITE has the right to seek payment, including all associated fees, by whatever means SITE deems appropriate, including but not limited to using collection agencies and legal remedies. SITE may mitigate its damages by relisting the tickets that are the subject of the payment dispute. USER may lose access to any/all tickets purchased if USER files a dispute with their issuer.
Event Listings SITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date.
Ticket Holder Behavior Policy The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event for failure to abide by the venue’s rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, all costs associated with the purchase of event tickets will not be refundable. Further, should the ejection result in the loss of the TICKET SELLER’s right to use any other tickets or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
Fraudulent Use To protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a driver’s license, government ID or federal passport.
Permitted Use USER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this SITE for USER’S own personal use, and that USER shall not duplicate, download, publish, modify, or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER’S personal use, unless otherwise specifically authorized by SITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by Canada, U.S. and international copyright laws.
Links The SITE may automatically produce search results that reference or link to third party websites throughout the Internet. SITE has no control over these sites or the content within them. SITE cannot guarantee, represent or warrant that the content contained in these third-party sites is accurate, legal and/or inoffensive. SITE does not endorse the content of any third-party site, nor does SITE warrant that they will not contain viruses or otherwise impact USER’S computer systems. By using the SITE to search for or link to another site, USER agrees and understands that USER may not make any claim against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search results or to link to another site. If USER experiences a problem with a link from the SITE, please notify SITE at email@example.com and SITE will investigate USER’S claim and take any actions deemed appropriate at SITE’S sole discretion.
Violation of the Terms SITE, in its sole discretion, and without prior notice, may terminate USER’S access to the SITE, cancel USER’S ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER information by operation of law if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a USER of this SITE.
Intellectual Property Information For purposes of these TERMS, ‘CONTENT’ is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by USERS on the site and at the event. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site and at the event are protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of SITE and/or the Company and its affiliates. USER is only permitted to use the CONTENT as expressly authorized in writing by SITE or the specific provider of CONTENT. USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site and at the event in any form or by any means without prior written permission from SITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on this site and at the event. Any unauthorized use of the materials appearing on this site and at the event may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither SITE nor any of its affiliates warrant or represent that USER’S use of materials displayed on, or obtained through, this site and at the event will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of SITE or the Company any of its affiliates. SITE reserves the right to terminate the privileges of any USER who uses this SITE and CONTENT at the event to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the USER that they have used this SITE or CONTENT at the event as an instrument of unlawful infringement, SITE will terminate the infringing USER’S rights to use and/or access to this SITE. SITE may, also in its sole discretion, decide to terminate a USER’s rights to use or access to the SITE prior to that time if SITE believes that the alleged infringement has occurred. CONTENT provider may reserve the rights to take legal action against the infringing USER.
Disclaimers SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Indemnity USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of USER’S use of the SITE, including also USER’S use of the SITE to provide a link to another site or to upload content or other information to the SITE.
Governing Law USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of British Columbia, Canada without regard to its conflict of law provisions. USER agrees to personal jurisdiction by venue in the provincial and federal courts of the Province of British Columbia, Vancouver.
Arbitration and Dispute Resolution Any controversy, claim, dispute, or other action, arising out of or relating to the use of SITE, any order placed on SITE, or these policies including any dispute over the validity, enforceability or scope of this arbitration provision (a ‘CLAIM’ or ‘CLAIMS’) shall be resolved through binding arbitration administered by the Canadian Arbitration Association (the ‘CAA’) in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a CLAIM of US$10,000 or less. If, however, the arbitrator finds that either the substance of the CLAIM or the relief sought in the CLAIM is frivolous or that the CLAIM was brought for an improper purpose, then the payment of all such fees will be governed by applicable CAA Rules. In such case, USER agrees to reimburse SITE for all monies previously disbursed by SITE that are otherwise USER’s obligation to pay under the CAA Rules. In addition, if USER initiates an arbitration for a CLAIM for more than US$10,000, the payment of fees will be governed by the CAA Rules. The CAA rules will determine whether the arbitration will take place through written submissions by USER and SITE, by telephone, or in person. SITE and USER shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction. BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER’s WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER’s NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO SITE. Any arbitration or trial of any CLAIM will take place on an individual basis without resort to any form of class or representative action (‘CLASS ACTION WAIVER’). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate CLAIMS. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED. All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All CLAIMS filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a CLAIM, SITE may recover attorneys’ fees and costs up to US$1,000 from USER, provided that SITE has notified USER in writing of the improperly filed CLAIM, and USER fails to promptly withdraw the CLAIM after USER receives notice of improper filing from SITE.
Force Majeure SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under SITE’S control (hereinafter all of the foregoing is collectively referred to as ‘FORCE MAJEURE’). Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.
Third Party Advertisers SITE may allow third party advertisers to advertise on the SITE. SITE undertakes no responsibility for USER’S dealings with, including any on-line or other purchases from, any third-party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.
Virtual Events Services Terms
Virtual Events Experiences:
Through SITE, USER purchase the right to access the virtual event via virtual event experiences where you can receive a service through the internet rather than in person. These virtual events experiences may include but not limit to personalized videos (“VIDEOS”), virtual group lessons or trainings (“LESSONS”) virtual meet and greets (“M&G”) and other similar services that may be added later collectively “VIRTUAL EVENTS SERVICES”, from speakers, including hosts, main speakers, guest speakers, performers, artists, influencers, and others (each, a “TALENT USER”). All VIRTUAL EVENTS SERVICES are provided by third-party providers, not SITE. SITE is not responsible for the acts or omissions of such third-party providers. USER acknowledges and agrees that TALENT USER has sole discretion to determine how to fulfill USER’s request and the content of the VIRTUAL EVENTS SERVICES created or conducted, and that TALENT USER shall not be required to follow USER’S request exactly. VIDEOS are licensed, not sold. USER is buying a license to attend and access the events, not the actual VIDEO itself. LESSONS are intended for one USER equals one RECIPIENT only. VIRTUAL EVENTS SERVICES require that USER have certain equipment to accept delivery of the service ordered. If equipment is not listed as included with the VIRTUAL EVENTS SERVICE ordered when USER places an order, it is USER’s responsibility to ensure that USER has the necessary equipment (including but not limited to high-speed internet access, a device that can connect to the internet, or any materials necessary to participate in LESSONS or receive the VIRTUAL EVENTS SERVICES) to accept delivery of the VIRTUAL EVENTS SERVICES. SITE will not issue refunds because USER does not have the necessary equipment. USER understands that USER’S information (not including credit card information), may be transferred unencrypted and that such transfer may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Virtual Events Experience Refund Policy:
All VIRTUAL EVENTS SERVICES are non-refundable.
Virtual Events Experience Behavior Policy:
USER must behave in a respectful manner. For more details, please consult our Experience Guidelines.
Virtual Events Experience Acceptable Use Policy
Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct specified in this Acceptable Use Policy and elsewhere on the SITE. The following Acceptable Use Policy applies to USER’S use of VIRTUAL EVENTS EXPERIENCES:
By using the Virtual Experiences, USER represents and warrants that:
a) you will not use a false identity or provide any false or misleading information;
b) you will not (whether on the SITE or any where else) use or share the event access or VIDEO for any purposes other than:
- I. the specific limited purposes set forth in the SITE Terms and
- II. those set out in any applicable Additional Terms; and
c) in connection with any VIDEO, you will not:
- I. request a business or any other RECIPIENT that is the subject of any criminal action, or that is involved in, connected with to promote illegal or unlawful activity, violence or hate speech; or
- II. create and share content that disparages or defames any TALENT USER, their entity, brand, or business.
d) You will not:
- I. violate any law, regulation, or court order;
- II. violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or ‘droit moral,’ or other legal rights of any third-party;
- III. take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
- IV. send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
- V. transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
- VI. stalk, harass, threaten, or harm any third-party;
- VII. impersonate any third-party;
- VIII. participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;
Virtual Events Experience Guidelines
Here are our guidelines to help you maximize your virtual events experience.
Please DO the following:
- Place yourself in a well-lit area with the light coming from in front of you and not behind you.
- Test your computer equipment, camera, microphone and speakers ahead of time.
- Check your internet stability with your provider
- Ensure you have the Virtual event access link in advance
- Tell your family, clear your potential distractions ahead of time to ensure you have dedicated focus at the event
- Have a notebook to take notes and jot down your list of questions
- Be Respectful of your fellow attendees
- Turn on your camera. You are on Video! Follow the Dress code of the event properly
Please DO NOT do any of the following:
- Take screenshots or record audio/video.
- Ask or solicit the Speakers or fellow attendees to follow you on social media or contact you after the event.
- Ask the speakers anything you would not ask a friend.
Violate the Virtual Events Experience Acceptable Use Policy above
SITE reserves the right to amend its Terms & Conditions at any time. We will post a notice of changes in its SITE, when and if the terms of this policy are amended.
Dan Lok Business Group, Inc. Terms & Conditions were last amended on Friday December 18, 2020.